Our latest report for CCWater has just been published. It has been a great project, spending time in Scotland finding out how the ‘open water’ retail market has worked over the last 8 years. Come April 2017, businesses in England will also be able to choose their water provider for the retail bit – billing and service.
The report has taken on a new significance for us this week, left without internet access for days on end. We have a retail provider with a phone number (but no relationship and not a name that any of us can recall). Then we have Open Reach… Is this really the best market model?
So there are lots of good lessons to be learned in our report – you can read all about them. Even you, Open Reach